Protecting Your Personal Information Is Our Priority
At mbi96, we take our responsibility to protect every player's privacy seriously. This Privacy Policy explains in detail how we collect, store, use and protect your personal information in line with internationally recognised data protection practices.
Data Protection Principles
Six Core Principles of the mbi96 Privacy Policy
Every decision relating to your data is guided by these six key principles.
Information Confidentiality
Your personal information will not be disclosed to third parties without your consent, except as set out in this policy or as required by law.
Data Security
We use SSL encryption, layered access controls and current security protocols when storing your data to ensure your information is protected from unauthorised access.
Minimal Collection
mbi96 only collects information that is genuinely needed to operate your account, process transactions and meet international licensing requirements.
Full Access Rights
You have the right to access, correct or request deletion of your personal information at any time. Contact our support team to submit such a request.
Full Transparency
We are committed to clearly explaining every purpose for which data is used. There is no hidden processing — all activities relating to your data are stated here.
Regular Review
This Privacy Policy is reviewed periodically to ensure it remains relevant and compliant with developments in data protection law.
1. Introduction
This Privacy Policy is a formal agreement between mbi96 ("we", "platform") and you as a user or prospective user of the mbi96.onl website ("you", "user", "member"). By using mbi96 services, you agree to the terms set out in this document.
mbi96 operates under an international licence and complies with globally recognised data protection standards. We are committed to protecting the privacy of every player who entrusts us with their information.
⚠️ Important: This Privacy Policy should be read together with our Terms & Conditions and Responsible Gambling Guide for a complete understanding of your rights and responsibilities.
mbi96 services are offered only to individuals who are 21 years of age or older. We do not knowingly collect or process information from individuals below that age.
2. Information Collected
In operating a responsible online gambling platform, mbi96 collects various categories of information depending on the type of interaction you have with our platform.
2.1 Account Registration Information
During the registration process, we collect:
- Full name as it appears on your identity document
- Identity card number (MyKad) or passport number for age and identity verification purposes
- Date of birth to confirm you meet the minimum age requirement
- A valid and active email address
- Mobile phone number
- Password stored in hashed form
- Residential address details
2.2 Financial Transaction Information
To process deposits and withdrawals securely, we record information relating to the payment methods you use, including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and crypto assets such as USDT, BTC and ETH. We do not store your full bank account number or e-wallet password details.
2.3 Usage and Technical Information
- IP address of the device used to access the platform
- Web browser type and operating system
- Game session data including game type and betting records
- Account login and logout activity logs
- Time and duration of game sessions
- Cookie data and related tracking technologies (see Section 6)
2.4 Communications and Support
Every interaction you have with our 24/7 support team via live chat or email is recorded for quality control, staff training and reference purposes in the event any dispute arises.
3. Purpose of Use of Information
mbi96 uses your personal information exclusively for the following purposes:
3.1 Account and Service Management
- Verifying your identity during registration and login
- Processing deposits from RM10 and withdrawals from RM100
- Managing the award of welcome bonuses and other promotional offers
- Providing effective customer support in Malay and English
3.2 Legal Compliance and Risk Control
- Meeting Know Your Customer (KYC) procedure requirements under our international licence
- Detecting and preventing fraud, money laundering and other illegal activities
- Complying with directives from competent authorities when lawfully required
- Enforcing the minimum age requirement of 21 years
3.3 Platform Improvement
- Analysing usage patterns to improve the technical performance of the website
- Developing new features that better meet the needs of Malaysian players
- Conducting internal research for business planning purposes
🔒 Our commitment: mbi96 does not sell, rent or trade your personal information to any party for third-party marketing purposes. Your information is not a source of revenue for us.
4. Disclosure to Third Parties
There are limited situations where mbi96 may need to share some of your information with certain parties. This is done with strict controls and only to the extent necessary.
4.1 Technology Service Providers
We use trusted third-party service providers for technical functions such as payment processing, server infrastructure and data analytics. All such providers are bound by strict confidentiality agreements and are only permitted to process your data for specified purposes.
4.2 Legal Requirements
mbi96 will disclose information to authorities only when lawfully required by a court, law enforcement agency or relevant regulatory body. In every case, we will disclose only the minimum information required.
4.3 Platform Protection
In situations where we need to detect or prevent fraud, we may share certain information with verified fraud prevention service providers. This is done solely to protect the integrity of the platform and the security of all players.
5. Data Security
The security of your personal information is a responsibility we take very seriously. mbi96 implements a multi-layered security framework covering both technical and procedural aspects.
- Data encryption during transmission using TLS/SSL 256-bit protocol
- Passwords and sensitive information stored in hashed form using current cryptographic algorithms
- Strict role-based access controls for internal staff
- Intrusion detection systems and continuous security monitoring
- Regular security assessments by independent auditors
- Clear incident response procedures in the event of any data breach
While we apply strong security measures, no system can guarantee absolute security. You are also responsible for keeping your account password confidential and not sharing it with anyone.
6. Cookies and Tracking Technologies
mbi96.onl uses cookies and similar tracking technologies to provide a better user experience and for internal analytics purposes.
6.1 Types of Cookies Used
- Essential Cookies: Required for basic website functions such as login session authentication. Cannot be disabled.
- Performance Cookies: Collect information about how users use the website so we can improve platform functionality and speed.
- Preference Cookies: Store your settings such as language preference and display configuration.
6.2 Cookie Controls
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the mbi96 platform.
7. Data Retention Period
mbi96 retains your personal information for as long as necessary to fulfil the purposes set out in this policy, or for the period required by our international licensing obligations.
Financial transaction records and account activity are retained in accordance with the standard retention periods set by our licensing regulatory body. After your account is permanently closed, your data will be kept for the minimum required period, after which it will be securely deleted or anonymised.
Note: Data relating to ongoing fraud investigations or legal proceedings will be retained until the matter is fully resolved, regardless of the standard retention period.
8. User Rights
As an mbi96 user, you have the following rights regarding your personal information. To submit any request, please contact our 24/7 support team via live chat or email.
Your Rights under the mbi96 Privacy Policy
Your Data Protection Rights
We respect and facilitate the exercise of these rights for every mbi96 member.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
If any of your information is inaccurate or out of date, you may request that it be corrected promptly.
Right to Erasure
You may request the deletion of your personal information, subject to applicable legal retention requirements.
Right to Object
You have the right to object to the processing of your data for certain purposes, including marketing communications.
Right to Restriction
In certain situations, you may request that we temporarily restrict the processing of your information.
Right to Portability
You may request your personal information in a structured, machine-readable format.
Right to Withdraw Consent
You may withdraw consent previously given for specific data processing at any time.
Right to Complain
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant authority.
9. Privacy of Financial Information
mbi96 pays particular attention to the privacy of your financial information given its importance in the context of an online gambling platform.
All transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and crypto assets (USDT, BTC, ETH) are processed through secure payment channels. We do not store your full financial account details — only the data needed to verify and record transactions is retained.
Records of all transactions are available for your review through your account history. Minimum deposits of RM10 and minimum withdrawals of RM100 are processed through a system that ensures every transaction is recorded and verifiable.
⚠️ Security Warning: mbi96 will never ask for your bank account password, e-wallet PIN or any confidential financial information via email, live chat or any other communication channel. Please be cautious of fraud attempts.
10. Changes to This Privacy Policy
mbi96 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or improvements to the services we offer.
Any significant changes will be communicated to you via your registered email or through a clear notice on our website before those changes take effect. The "Updated" date at the top of this document will be revised each time an amendment is made.
Continued use of mbi96 services after changes to the Privacy Policy take effect will be considered your acceptance of the updated terms. We encourage you to review this page periodically.
11. How to Contact Us
For any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact the mbi96 support team through the following channels:
- 24/7 live chat in Malay and English via the mbi96.onl website
- Email: [email protected]
Our support team will make every effort to address each privacy-related enquiry thoroughly. For formal requests such as data access or deletion rights, please clearly state the type of request along with your account number to facilitate processing.
Reminder: This Privacy Policy should be read together with mbi96's Terms & Conditions and Responsible Gambling Guide for a complete picture of how our platform operates and protects your interests.
Ready to Join mbi96?
You now understand our commitment to privacy and data security. Register your account today and enjoy a platform that puts your trust first.